Testimonials
“I’ve had the Chief Customer Officer title for a couple of years, but have been doing many elements of the job for more than six years. In the early days I didn’t know anyone else with the CCO title, and I felt like I was a bit out in the wilderness. Unlike other executives, there wasn’t a network of resources I could turn to for help in my new Customer Focus mandate. With the Council, I feel like I’ve been able to come in from the wilderness and consult with executives from various industries with whom I can benchmark and share best practices. It is a safe place to lay everything on the table because we all have the same agenda: to become a little smarter and bring real value back to our companies. I feel like we’ve done very well with that in the last 12 months with the Council.
In my early days, I spent a lot of time learning by trial and error, getting a few things right, learning from what we got wrong, and getting it right the second time. If the Council had existed then, I might have been able to accomplish in three years what took me six, with a little less experimentation and a little more learning from others who have been there and done that.”
Download a Spoken Testimonial (Right Click and Save File As)
Download Another Spoken Testimonial (Right Click and Save File As)
Jeb Dasteel
SVP & CCO,
Oracle
"Time is my most precious commodity. The CCO Council, with its best practices, in-depth research, and most importantly, the ability to have dialogue with other highly experienced members in a trusted environment is invaluable because it saves me time. The sharing is excellent. I no longer have to reinvent the wheel with every new initiative. Most importantly, I'm not experimenting at my customers' expense as I deploy tried-and-tested Council best practices. As a member, I can deliver a better customer experience and better business results--much faster."
Tammy McLeod
VP & CCO,
Arizona Public Service Co
"The CCO Council offers tremendous value to me, personally and professionally. The in-depth discussions are invaluable. I get immediate answers to my most pressing problems. I can learn from brilliant people what is working or not, without dragging my customers through my mistakes. With this collective wisdom, I am guaranteed to be successful!
I treasure the ability to share my concerns and get answers and support in a safe environment. I can lay out my strategy and ask for input, experiences, and advice. Members feel my pain and understand my concerns, and they are truly selfless in helping each other succeed, which is a rarity in business.
I’m excited about the opportunity to more clearly define and disseminate best practices for the CCO role. This is truly a fulfilling and worthwhile effort."
Rudy Vidal
Former CCO inContact and VP Strategy,
Panasonic