Rudy Vidal
Former CCO InContact & VP Strategy, Panasonic
Rudy has focused his career on creating a holistic, hands-on understanding of the mechanisms that create loyalty in today's business environments. As Vice President of Extreme Customer Satisfaction at Panasonic and then as Chief Customer Officer at inContact, he has been able to prove and quantify the benefits of customer centricity as a tool for growth and Brand Equity. As President of VIDAL Consulting Group, Rudy is now fully devoted to helping companies achieve extraordinary growth and efficiencies through systematic corporate alignment to customer values.
Testimonial
"The CCO Council offers tremendous value to me, personally and professionally. The in-depth discussions are invaluable. I get immediate answers to my most pressing problems. I can learn from brilliant people what is working or not, without dragging my customers through my mistakes. With this collective wisdom, I am guaranteed to be successful!
I treasure the ability to share my concerns and get answers and support in a safe environment. I can lay out my strategy and ask for input, experiences, and advice. Members feel my pain and understand my concerns, and they are truly selfless in helping each other succeed, which is a rarity in business.
I’m excited about the opportunity to more clearly define and disseminate best practices for the CCO role. This is truly a fulfilling and worthwhile effort."