Resources and Reports for CCOs
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Resources and Reports for CCOs
The CCO Council was created to provide a safe environment where CCOs can share ideas, concerns, and build best practices that well help them, their companies, and especially their customers succeed. The Council is committed to elevating this important role in business strategy, helping its members grow professionally, and most importantly, helping drive solid, customer-focused business results in member organizations.
In service of these objectives, we’re pleased to offer a variety of resources to assist CCOs in their missions. We welcome your feedback regarding the content on the following pages. We’re always interested in learning what topics are most important to you.
A first-of-its kind publication, The Bingham Advisory offers periodic strategic advice designed to define and clarify the role of the chief customer officer in today’s global business fabric.
People in this industry talk about the importance of the customer experience, but no one has ever delved into the CCO experience. This publication will be an essential tool for CCOs and prospective CCOs to gain insight into their position and learn best practices from Curtis Bingham, a recognized authority on CCOs... Access The Bingham Advisory
The Chief Customer Officer Council’s Founder and Executive Director, Curtis N. Bingham, was the first to promote the CCO role as catalyst for customer centricity and is the recognized authority on CCOs, having worked with more than 150 CCOs to create customer-centric cultures and drive profitable customer loyalty. Curtis has demonstrated his thought-leadership in this important field with the publication of numerous articles that include his insights, strategic guidance, and practical advice to help CCOs succeed in their roles... Read Articles
The CCO Council produces videos to highlight the experiences, insights, and recommendations of Founder and Executive Director, Curtis N. Bingham and of our individual Council members. Here you can find answers to your questions on strategy, customer centricity, CCO authority, Voice of the Customer, and numerous other topics. You will also learn first-hand from Council members the value and the tangible benefits of Council membership and attendance to Council events... Watch Videos