A Quote about the CCO Council from Curtis Bingham
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New Article:   When Does a Company Need a Chief Customer Officer?

Date:  September 30, 2011
Author: Curtis N. Bingham

Organizations should consider 6 criteria when determining whether they’re ready for the role of chief customer officer.

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New Article:   Critical Success Factors for the CCO

Date:  September 1, 2011
Author: Curtis N. Bingham

CCO Council's Curtis Bingham discusses Critical Success Factors for the CCO.

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New Article:   Just Because You CAN Doesn't Mean You Should

Date: August 5, 2011
Author: Curtis N. Bingham

What are you doing to customers that you're hoping nobody notices?

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Chief Customer Officer Council Welcomes Vendavo's Jennifer Maul

Date: May 12, 2011
Author: Curtis N. Bingham

Software industry executive among the latest to join elite organization of C-level customer advocates... 
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Chief Customer Officer Council Welcomes Jasmine Y. Green

Date: February 15, 2011
Author: Curtis N. Bingham

Nationwide Insurance executive among the latest to join elite organization of C-level customer advocates ... 
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Chief Customer Officer Council Names "CCO of the Year"

Date: October 28, 2010
Author: Curtis N. Bingham
Tammy McLeod of Arizona Public Service Company (APS) chosen for contributions to her profession, her company and to APS customers...Read More
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Chief Customer Officer Council Sets Theme of ‘(Re) Building Customer Trust’ for Second Annual CCO Summit Meeting

Date: September 21, 2010
Author: Curtis N. Bingham
The sharpest minds in the customer experience arena gather Oct. 19-20 at Oracle Corp.’s world headquarters. CCO Survey findings and “CCO of the Year” also will be announced...Read More
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Chief Customer Officer Council Launches First-Ever Formal Survey Targeting the CCO Role

Date: September 13, 2010
Author: Curtis N. Bingham
Groundbreaking research promises to formulate an accurate profile of the personal and organizational dynamics of the CCO role -- the most exclusive member of the corporate C-Suite...Read More
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Chief Customer Officer Council Welcomes Four New Members

Date: August 23, 2010
Author: Curtis N. Bingham
Executives from Lawson Software, Pacific Gas & Electric, SumTotal Systems and UniSource Energy/Tucson Electric Power are latest to join elite organization of C-level customer advocates...Read More
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Testimonials

"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
organization’s
strategic initiatives."

Brian Study
CCO
SAVO Group

Conversations with a CCO

Connect with PG&E's Helen Burt

CCO: Helen Burt
March 8, 2012  |  2:00 pm ET
Helen Burt talks with Curtis Bingham about her experience as a Chief Customer Officer for one of the nation's largest utilities, Pacific Gas & Electric.
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Upcoming Events

CCO Council Quarterly Meeting

Feb. 22, 2012 | 12:00 pm ET
CCO Council meeting for members only.
Learn More