Council Members in the News
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Council Members in the News
Smart Planet
by Heather Clancy
"In late January, Accenture released a rather startling and unsettling statistic as part of its ongoing research into consumer expectations. It is simply this: a whopping 66 percent of consumers switched companies during 2011 as a result of poor customer service. Wireless carrier, cable companies and utility providers were particularly vulnerable to this behavior." Read More
1to1 Magazine
"What makes a good chief customer officer? It varies from company to company, but there are commonalities that exist across industries when it comes to bringing the customer perspective into the boardroom. Tammy McLeod, chief customer officer of Arizona Public Service Company, examines what constitutes a CCO, explains how to succeed in the role, and discusses her recent award by the Chief Customer Officer Council..." Read More
Think Customers: The 1to1 Blog
by Tom Hoffman
"Oracle Corp. Senior Vice President and Chief Customer Officer Jeb Dasteel discusses how the software giant goes about collecting, analyzing and acting on information it gathers from its customers.
Collecting, analyzing and acting upon customer information is fraught with a slew of process and technological challenges for most organizations..." Read More | Download PDF
US Infrastructure
by Tammy McLeod, Vice President and Chief Customer Officer for Arizona Public Service Company (APS)
"...Creating unlikely allies is one way a project, idea or concept can be elevated and gain wider acceptance. People stop and take note because they're thrown off guard by the combination of individuals or groups that are supporting the initiative. As we look forward to the development and implementation of a smart grid or any other major initiatives, it's a healthy idea to consider a list of unlikely allies... " Read More | Download PDF